Now I showing how to find Nokia asha 311 mic problem and how to solve 
it.At first check your phone calling by other phone.when you conform 
your phone is mic problem then open phone.next view below picture.
 

How to do this : Clean full pcb and hit with lamp then call this 
phone and see result.If problem still then first check red mark 
parts.then check mic , this is four leg mic.If you see mic is damage 
then change mic. 
 

 
 
 
 
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